Start with the right signal.

Describe what you expected, what happened, the app version, whether the gateway is OpenClaw or Hermes, and whether the issue affects iPhone, iPad, or both.

• Confirm the gateway is running and reachable from the same local network or your private VPN.
• Verify the selected profile points to the intended gateway.
• Check the gateway’s paired devices and approval state.
• Never send a token, password, private key, or complete private gateway address by email.

Available models, agents, tools, approvals, skills, schedules, and other control surfaces depend on the connected gateway and provider. Include the gateway type and version, but redact private content.

Confirm microphone and speech permissions. If you selected ElevenLabs or VoiceBox, verify that provider independently. Apple speech remains separate from external provider credentials.

Review copied or exported diagnostics. Remove tokens, passwords, private addresses, personal conversations, attachment contents, and anything unrelated to the problem.

Read the Privacy Policy and manage Privacy Choices. 8BitsCrew uses Apple’s standard EULA.